FREQUENTLY ASKED QUESTIONS
Booking a Road Adventures journey is easy, but you may have questions like these below. Look over our answers and please call us with other questions at 1-844-357-1879.
WHAT BRANDS OF TRAILERS DO YOU RENT?
We offer the best trailers on the market. We have models from Airstream, Little Guy nuCamp and Gulf Stream to fit your camping needs. Please call us for more details about the trailer that is best for your adventure.
IF I’VE NEVER TOWED A TRAILER- CAN I STILL RENT ONE?
Yes. Our trailer models are selected for their great features, including towing stability and maneuverability. Our Road Adventures team will review trailering procedures and towing tips with you before you confidently embark on your journey.
DO YOU RENT RV’s?
We rent numerous styles of RV’s that are great on the highway and have all the comforts of home. You can choose a luxurioussprinter van or a roomy RV.
I DON’T HAVE A VEHICLE APPROPRIATE FOR TOWING. DO YOU RENT TOW VEHICLES?
Yes. We offer four great GMCs to choose from – Canyon and Sierra trucks, Yukon SUV and Acadia crossover. Each vehicle is designed for trailering, with the power and handling features to help you make your special trip. Ask us about our packages that include trailer and tow vehicle.
TO RENT A TRAILER OR RV, WHAT DOCUMENTS DO I NEED TO PRESENT?
- You’ll need a driver’s license – one that is current through the rental period. If others will be driving, they must be added to the contract and present their driver’s licenses, too.
- Proof of insurance that includes your policy number. If your insurance company requires a separate rider, please bring it.
- A major credit card with appropriate credit limit.
- You don’t have to be an AAA member. But if you are a member, bring your AAA card with you at pickup time to receive any AAA discounts.
- If you are not a U.S. citizen, please bring your passport.
HOW OLD DO I NEED TO BE TO RENT?
You must be at least 25 years of age to rent.
WHAT KIND OF SECURITY DEPOSIT IS REQUIRED?
Depending on the class of the rental unit that is rented – security deposit can range from $250 – $1,000.
WHEN CAN I PICK UP THE VEHICLE?
Vehicle pick up is between 10 AM and 5 PM depending on vehicle readiness. Please allow 1-2 hours for pick up procedures.
DO I NEED TO SCHEDULE A PICK UP TIME?
Yes. But this is discussed at time of reservation.
IS PARKING AVAILABLE FOR MY VEHICLE?
If you choose to leave your vehicle, it is at your own risk.
WHAT KIND OF INSTRUCTION WILL I BE GIVEN ABOUT THE VEHICLES, THEIR APPLIANCES, AND HOW TO USE THEM?
You will receive a full orientation of the RV or travel trailer, including client’s maintenance use and responsibility. Orientation consists of a personal instructional walk around by a road Adventure Concierge. Operator manuals are provided for clients to take with them.
ARE PETS ALLOWED IN THE RENTALS?
Dogs are allowed in our rental units; cats are not. There is no charge to bring your dog; however, a cleaning fee may be applied at return if the rental unit is brought back in an unclean condition because of the dog.
DO I HAVE TO RETURN THE UNIT WITH THE GRAY AND BLACK WATER TANKS EMPTY?
Yes. If you are unable to do so, a$50.00 convenience fee will be charged for this service.
DO I HAVE TO RETURN THE RV WITH A FULL FUEL TANK?
You are responsible for returning the RVwith the same amount of fuel that it had when you picked it up.
HOW MUCH DOES A RENTAL COST?
We have weekly rentals starting as low as $799.00, please call a Travel Guide to help you with planning your Adventure. Prices fluctuate based on season, location, and availability much the way airline prices fluctuate. In general, the earlier you book, the lower the price. All of the prices and terms for rentals can be found on our web site.
WHERE IS ROAD ADVENTURES LOCATED?
3865 West Broad Street, Columbus, Ohio 43228.
WHAT ARE YOUR OFFICE HOURS?
Our office ours are M-F 9 AM – 5 PM, Saturdays by appointment, closed Sundays.
WHAT IS THE COST OF MILEAGE?
- There is no mileage fee on travel trailers.
- For our RV’s, we include the first 1000 miles for free; we charge .55 per mile thereafter.
BESIDES THE RENTAL COST, ARE THERE ANY OTHER CHARGES I WILL INCUR?
Rental Prices do not include insurance and taxes. More charges may be applied if rental unit is not returned in the same condition as when it left- for example: dumping, excessive cleaning fee, or damages.
DO YOU CHARGE FOR GENERATOR USAGE?
We do not. However, please be advised that the Generator is a luxury option and is susceptible to service interruption and it considered not reliable, therefore no credits or refunds will be made for the usability of the generator.
WHAT ABOUT ACCOMMODATING RENTERS WITH SPECIAL NEEDS?
We do have several units that can accommodate special needs, please contact your travel guide to discuss this on a base by basis need.
DO I NEED A SPECIAL DRIVER’S LICENSE TO DRIVE AN RV?
You only need a state issued, valid driver’s license.
WHAT IF I RETURN THE VEHICLE BEFORE THE DATE IT IS DUE?
You will be still charged the full reservation.
WHAT IF I AM LATE IN RETURNING THE VEHICLE?
You will be charged 1.5x the daily rental rate for each subsequent day that it is tardy.
CAN I MAKE A CHANGE TO A RESERVATION?
On a case by case, if inventory is available.
WHAT IF I HAVE TO CANCEL MY RESERVATION?
Renter may cancel this Rental Agreement in its entirety by giving written notice to Owner no later than 30 calendar days prior to Departure. If Owner receives such notice timely, Owner will make a full refund of Renter’s Security Deposit. Renter may cancel this Rental Agreement in its entirety by giving written notice to Vehicle Owner no later than two weeks (14 calendar days) prior to Departure by forfeiting the Security Deposit. Renter’s cancellation less than two weeks (14 calendar days) prior to Departure will result in forfeiture of the entire Security Deposit and Rental amount.
ARE WE ALLOWED TO TRAVEL INTO MEXICO?
Not at this time.
CAN I TOW MY CAR OR BOAT BEHIND THE TRAVEL TRAILER/RV?
WHAT AMENITIES ARE INCLUDED IN MY RENTAL?
For a list of provisions, please refer back to the individual unit that you are renting on our website.
DO YOU HAVE BABY CAR SEATS AND CRIBS AVAILABLE?
IS IT SAFE TO DRINK THE WATER FROM THE RV OR TRAVEL TRAILER TANK?
If the fresh water tank is filled with potable drinking water from a fresh water hose, then yes.
WHAT IF THE RV BREAKS DOWN?
Roadside assistance via CoachNet will be provided for all of our travelers.
WHAT HAPPENS IF THE VEHICLE I RESERVED IS UNAVAILABLE?
Inventory is always subject to change, but in case a particular unit is unavailable, a replacement will be provided.
CAN I GET A COPY OF THE RENTAL AGREEMENT IN ADVANCE OF MY RENTAL?
Yes, you will be emailed, and/ or given a printed copy of your rental agreement.
WHO DO I CONTACT IF I’VE LOST A PERSONAL ITEM(S) DURING A ROAD ADVENTURE RENTAL?
Road Adventures is not responsible for any lost or stolen items during your rental. However, we will try and make every attempt to help locate your lost item.
CAN I PURCHASE THE RENTAL UNIT?
Road Adventures rental fleet is continually updated. On selected models the rental units are available for purchase and 50% of the first week rental fee will be credited as down payment on the purchase of a unit.